Privacy policy

Overview

This Privacy Policy explains how FEELO (feelo.store) collects, uses, and protects your personal information.

FEELO is a brand owned and operated by Novatrack Global (India), with parent ownership under Novatrack Global FZE (UAE). Throughout this policy, “we”, “us”, and “our” refer to FEELO (operated by Novatrack Global).

By using our website, you agree to the practices described in this policy.

Information We Collect

When you interact with our website, we may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via payment gateways)

Order Information

  • Products purchased
  • Order value and transaction details

Device & Usage Information

  • IP address
  • Browser type
  • Pages visited and time spent

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate order updates and support
  • Improve our website and customer experience
  • Send important updates, offers, or promotions (only if you opt in)
  • Prevent fraud and ensure secure transactions

Sharing Your Information

We do not sell your personal information.

We may share your data only with trusted third parties such as:

  • Payment gateways (for secure transactions)
  • Shipping partners (for delivery)
  • Shopify (our e-commerce platform provider)
  • Service providers helping us operate our website

These parties only access information necessary to perform their functions.

Shopify & Third-Party Processing

Our store is powered by Shopify. This means your data may be processed by Shopify and its partners to enable secure transactions and platform functionality.

Some data may be transferred or stored outside your country as part of these services.

Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website performance
  • Understand user behavior
  • Personalize your experience

You can choose to disable cookies through your browser settings, though this may affect website functionality.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is completely secure.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications

To make a request, contact us at orders.feelo@gmail.com

Data Retention

We retain your information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page, and continued use of the website means you accept those changes.

Contact Us

If you have any questions about this Privacy Policy:

Trading Name: Novatrack Global
Brand: FEELO (feelo.store)
Email: orders.feelo@gmail.com
Address: Indra Vihar, Airport Road, Bhopal – 462030, India
Business Registration Number: UDYAM-MP-10-0138040
GST Number: 23LWNPS6789N1Z1