Terms of service

Overview

Welcome to FEELO (feelo.store).

FEELO is a brand owned and operated by Novatrack Global (India), with parent ownership under Novatrack Global FZE (UAE). Throughout this page, “we”, “us”, and “our” refer to FEELO (operated by Novatrack Global).

By accessing or using our website and services, you agree to these Terms and our Privacy Policy:
https://feelo.store/policies/privacy-policy

If you do not agree, please do not use our website.

Using Our Website

You agree to use our website only for lawful purposes.

When placing an order or creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account and any activity under it.

Products & Availability

We aim to present our products as accurately as possible. However, slight differences in color or appearance may occur due to screen settings.

All products are subject to availability. We may update, modify, or discontinue products at any time without notice.

Orders & Acceptance

When you place an order, you are making an offer to purchase.

Your order is confirmed once you receive an order confirmation email from us. We reserve the right to accept or decline any order at our discretion.

If we need to cancel or modify your order, we will notify you using the contact details provided.

For returns or exchanges, please refer to our Refund Policy:
https://feelo.store/policies/refund-policy

Pricing & Payments

All prices are subject to change without notice.

The final price will be shown at checkout and in your order confirmation email. You agree to provide valid payment details and authorize us to charge your selected payment method.

Shipping & Delivery

Delivery timelines are estimates and may vary.

We are not responsible for delays caused by courier partners, customs, or events beyond our control. Once your order is handed over to the shipping partner, the responsibility transfers to you.

Intellectual Property

All content on this website — including images, designs, logos, and text — belongs to FEELO (operated by Novatrack Global) and is protected under applicable intellectual property laws in India, UAE, and other relevant jurisdictions.

You may not copy, reproduce, or use any content without prior written permission.

Third-Party Tools & Links

Our website may include links to third-party websites or tools.

We are not responsible for their content, policies, or practices. Use them at your own discretion.

Privacy

Your personal information is handled according to our Privacy Policy:
https://feelo.store/policies/privacy-policy

As our store is powered by Shopify, some data may also be processed by them to provide services.

Feedback

If you share feedback, suggestions, or reviews with us, we may use them to improve our services without any obligation to compensate you.

Errors & Updates

We may occasionally update product details, pricing, or content to correct errors or improve accuracy.

We reserve the right to make changes at any time without prior notice.

Prohibited Use

You agree not to misuse our website in any way, including unlawful activity, fraud, or interference with its functionality.

Termination

We may suspend or terminate access to our website or services at any time if these Terms are violated.

Disclaimer

Our website and products are provided “as is” and “as available” without any warranties, unless required by law.

We do not guarantee uninterrupted or error-free use of the website.

Limitation of Liability

To the fullest extent permitted by law, FEELO and its affiliates are not liable for any indirect or consequential damages arising from the use of our services or products.

Governing Law

These Terms are governed by the laws of India.

Any disputes will be subject to the jurisdiction of courts in Bhopal, Madhya Pradesh.

Changes to These Terms

We may update these Terms from time to time.

Continued use of our website after changes means you accept the updated Terms.

Contact Us

For any questions or concerns:

Trading Name: Novatrack Global
Brand: FEELO (feelo.store)
Email: orders.feelo@gmail.com
Address: Indra Vihar, Airport Road, Bhopal – 462030, India
Business Registration Number: UDYAM-MP-10-0138040
GST Number: 23LWNPS6789N1Z1