Shipping policy
Overview
At FEELO (feelo.store), we aim to deliver your order smoothly and on time.
This Shipping Policy explains how orders are processed, shipped, and delivered.
Order Processing
- Orders are typically processed within 1–3 business days after confirmation.
- Orders placed on weekends or public holidays are processed on the next working day.
- Once your order is processed, you will receive a confirmation with tracking details.
Shipping Time
Delivery timelines may vary based on your location:
- Metro cities: 3–5 business days
- Other locations: 5–7 business days
Please note that these are estimated timelines and may vary due to external factors.
Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout.
- We may offer free shipping within India on select orders, promotions, or order values.
Order Tracking
Once your order is shipped, you will receive a tracking link via email or SMS.
You can use this link to track your shipment in real time.
Delays
While we strive to deliver on time, delays may occur due to:
- Courier partner issues
- Weather or natural disruptions
- High order volumes
- Unexpected operational delays
We appreciate your patience in such situations.
Delivery Attempts
- Our delivery partners may attempt delivery multiple times.
- If the delivery fails due to incorrect address or unavailability, the order may be returned to us.
- Incorrect Address
Please ensure your shipping details are accurate.
FEELO is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided at checkout.
Damaged or Tampered Packages
If you receive a package that appears damaged or tampered with:
- Do not accept the delivery, or
- Record an unboxing video and contact us immediately
Email: orders.feelo@gmail.com
International Shipping
Currently, we may or may not offer international shipping depending on availability.
If applicable:
- Delivery timelines and charges will vary
- Customs duties and taxes (if any) are the responsibility of the customer
Contact Us
For any shipping-related queries:
Trading Name: Novatrack Global
Brand: FEELO (feelo.store)
Email: orders.feelo@gmail.com